Privacy Policy

1. Introduction

Keystone Software (Pty) Ltd ("we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and applicable data protection laws. This policy explains what information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and company name when you contact us
• Project details and requirements you share via our contact form
• Budget range and service preferences
• Any other information you voluntarily provide

We also collect certain technical information automatically when you visit our website, such as your IP address, browser type, device information, and pages visited, via standard web analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide our services
• Send project proposals and follow-up communications
• Improve our website and service offerings
• Comply with legal and regulatory obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact enquiry data is retained for a maximum of 3 years unless an ongoing business relationship exists.

5. Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your information
• Lodge a complaint with the Information Regulator

To exercise any of these rights, contact us at hello@keystone-software.co.za.

6. Cookies

Our website uses essential cookies for analytics and performance monitoring. By using our website, you consent to the use of cookies as described here. You may disable cookies in your browser settings, though this may affect site functionality.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. All data transmitted via our contact form is encrypted using TLS.

8. Contact

For any privacy-related questions or requests, please contact our Information Officer at: